FAQ | Fly High

FAQ

JUMPING FAQ

WHAT IS FLY HIGH ?
Fly High is NYC's first indoor trampoline park. We bring you one of the greatest workouts ever combined with awesome, healthy fun. Experience the weightlessness of bouncing, flipping and landing in a pit filled with hundreds of foam cubes. We are dedicated to providing you with the pure joy that comes with flying. We are bounce lovers, thrill seekers and people who believe that jumping can make you feel free. We believe you can sneak a bit of fitness bundled with a lot of fun. We are healthy and bursting with energy. We keep it safe and fly high.
DO I HAVE TO SIGN A WAIVER ?
Yes. Anyone who wishes to enter the jump zone must sign a waiver. We offer online waivers that can be printed and signed in advance or you can fill one out when you get here. For those under the age of eighteen, please have your waiver signed by a parent or legal guardian.

For parents or individuals that just want to watch—you don’t need to sign anything!

Please note, for group events and parties: regardless of group size, everyone jumping must have a signed waiver before entering the jump zone. We recommend going online and signing these in advance to save you time. To ensure jumping in your times slot please arrive at least twenty minutes before your jump time.
WHAT SHOULD I WEAR ?
Wear something that is comfortable and doesn’t restrict movement. Anything that you might wear to the gym is probably perfect. Please empty your pockets and remove jewelry before jumping. Fly High does not allow shoes in the jump zone. Special Fly High socks are required to jump on the trampoline for safety, health, and the best jump experience. Please note these are washable and re-usable so please, save them for next time.
HOW MUCH DOES IT COST ? WHAT HOURS IS FLY HIGH OPEN ?
Check out the tab at the top of the page that says “Hours/Prices” for all information pertaining to open hours and pricing. The calendar tab has information about all the fantastic upcoming events we have!
WHAT AGE RESTRICTIONS ARE THERE ?
ONLY ALLOWED TO JUMP WITH A PARENT/GUARDIAN ON FRIDAY'S, SATURDAY'S, AND SUNDAY'S due to high traffic! While we do have Fly High staff keeping an eye on everyone during jump times, parents are responsible for monitoring their young children!
WHAT KIND OF FUNDRAISERS ARE AVAILABLE ? CAN I RENT FLY HIGH EXCLUSIVELY ?
We love our community and would be honored to be a part of your fundraiser! Please contact us at (718) 524-6561 for more information.

Want to shut us down for a few hours for a private group event or party? We do offer (limited) hours when Fly High can be rented for your group. Please contact us at least a month in advance via the number above!
WHERE CAN I PUT MY STUFF WHILE I JUMP ?
Fly High provides rentable lockers to stick shoes and other belongings for your convenience. Fly High will not take responsibility for any missing belongings, so please leave anything valuable at home, in your car, or rent a locker.
WHAT IS THE INCLEMENT WEATHER POLICY ?
The safety of our guests and staff is paramount. So in the case of heavy snowfall, ice, and other inclement weather check out our Facebook page to ensure that the facility will be open.
SHOULD I BUY TICKETS IN ADVANCE ?
Walk-ins are always welcome! However, on weekends and holidays we do typically sell out. Since we don’t want you to miss out on an afternoon of fun—consider booking online in advance to ensure your jumping time! Please keep in mind that all tickets booked online are nonrefundable and nontransferable. Please arrive at least fifteen minutes in advance so you don’t miss any of your jump time!
HOW SAFE IS THE EQUIPMENT ?
Your safety is our number one concern! That is why we designed Fly High entirely for your and your children’s maximum safety! Our walls are made of strong, soft, padded material to keep jumpers from taking a tumble. There is safety netting in place past the high padded walls. There are no exposed spring or metal pieces—everything is covered by a thick layer of padding.

During Fly High jump times, we provide staff to ensure that everyone is following the rules. If anyone is behaving unsafely and endangering themselves or others we will step in and remedy the situation.

All our equipment is regularly inspected by staff.
CAN I BRING A PET INTO THE FACILITY?
Unfortunately, no - we cannot allow pets inside the facility due to safety precautions UNLESS they are Service Animals!
IS THERE A WEIGHT LIMIT TO JUMP AT FLYHIGH?
Yes, there's a weight limit of 250lbs! This is a safety concern for you and other jumpers!

PARTY FAQ

WHAT IS INCLUDED IN A PARTY PACKAGE?
All of our party packages include pizza, unlimited water and drinks for jumpers, table settings/paper goods, hard copy invitations and online invitations.
WHAT TIME OF THE DAY AND WHAT DAYS DO YOU DO PARTIES?
We offer birthday party packages during our regular hours of operation. Birthday parties are scheduled on the half hour throughout the day, and the latest party of the day can be scheduled two hours before we close. Have a party that you want to plan on a day/time when we are not open? Just let us know. Reservations may be available depending on your group size.
ARE NON-JUMPERS REQUIRED TO PAY TO ATTEND A PARTY?
All guests are incorporated in the party package of their host and are not required to pay to attend the party that they were invited to.
AM I ALLOWED TO STAY AND SUPERVISE MY CHILD ON THE COURTS?
Although Fly High does have supervisory Safety Officers on each of our courts, all party packages permit at least one parent to stay on our courts to assist in supervision of party guests.
AM I ALLOWED TO BRING MY OWN DECORATIONS?
You are more than welcome to bring your own party decorations in addition to what we offer.
CAN I BRING IN OUTSIDE FOOD OR DRINK?
Fly High does not permit any outside food or drink into our facility with the exception of cake, cupcakes or ice cream cake that are only permitted as part of a reserved party package.
CAN I CHANGE MY PACKAGE AT ANY TIME?
Any change to your booking requires a notice at least 7 days before the day of your scheduled party. After 7 days, the package can no longer be changed.
HOW MUCH IS THE DEPOSIT AND IS IT NON-REFUNDABLE?
The deposit for all party packages is fully refundable up to 72 hours after booking the event, at which time it becomes non-refundable. The amount of the deposit pertains to the package.
WHEN DO I NEED TO PAY OFF THE BALANCE OF MY PARTY?
All guests are required to pay off their balance on the day of their party as soon as they arrive.
IS PRIVATE DODGEBALL GUARANTEED WITH THE PURCHASE OF A PARTY PACKAGE?
Unfortunately, private dodgeball time is only guaranteed Monday-Thursday with the purchase of our Supreme Fly Package. The dodgeball court will be exclusive to you for 20 minutes during your jump time.
HOW EARLY DO WE NEED TO CHECK IN? DO THE GUESTS OF THE PARTY HAVE TO ARRIVE AT THE SAME TIME AS WELL?
A 30 minute staging time is already included in your party package. All guests are required to check in at that time. For parties over 20, we recommend guests arrive an additional 15 minutes earlier. This gives our staff time to check waivers, hand out jump wristbands, give a brief safety overview and distribute socks to all jumpers. Following these requirements will help ensure that your party starts as scheduled, and does not lose out on jump time.
WHEN AM I REQUIRED TO HAVE MY WAIVERS COMPLETED?
Waivers are asked to be completed as early as possible, if not at least 10 days before your scheduled party.
WHO IS REQUIRED TO COMPLETE A WAIVER?
All jumpers are required to complete a waiver. All jumpers over the age of 18 are required to fill out their own waiver. Everyone under the age of 18 must have a parent or legal guardian add them on to their waiver.
DO I NEED TO FILL OUT WAIVERS IF MY KIDS HAVE BEEN TO FLY HIGH BEFORE?
If a waiver has been completed within 12 months before the party, you can log into your account at flyhighny.com and add the Jump ID pertaining to the party you were invited to.
CAN I SIGN FOR KIDS OF THE PARTY THAT AREN'T MINE?
No, all minors (anyone under the age of 18) must have a waiver completed by their parent or legal guardian.
DO YOU HAVE INVITATIONS? IF SO, CAN THEY BE MAILED TO ME?
Hard copy invitations must be picked up from our office.